Support
The ReelDuck Casino support team exists to solve problems and answer questions quickly. Real people handle every inquiry because automated responses rarely address actual concerns effectively.
Contact Options
Multiple channels ensure you reach us however you prefer:
Live Chat
Available 24 hours daily, live chat connects you with a support agent within minutes. Click the chat icon visible on every page to start a conversation. Most issues resolve during the initial session.
Email Support
Send detailed inquiries to our support email address. Response times average under six hours, though complex matters may require additional investigation. Include your username and relevant details to expedite resolution.
Help Centre
Our comprehensive FAQ section addresses common questions about:
- Account registration and verification
- Deposit and withdrawal procedures
- Bonus terms and wagering progress
- Technical issues and troubleshooting
- Responsible gaming tools
Account Assistance
Verification Process
Identity verification protects both parties. Standard requirements include:
| Document Type | Purpose |
|---|---|
| Photo ID | Identity confirmation |
| Utility Bill | Address verification |
| Payment Proof | Method ownership |
Submit documents through the secure upload portal in your account settings. Processing typically completes within 24 hours during business days.
Password Recovery
Forgotten credentials? Use the reset function on the login page. A verification link arrives via registered email within minutes. For security reasons, support cannot provide passwords directly.
Technical Support
Browser Compatibility
ReelDuck performs optimally on modern browsers:
- Chrome (recommended)
- Firefox
- Safari
- Edge
Clear cache and cookies if experiencing loading issues. Disable ad blockers which occasionally interfere with game displays.
Mobile Troubleshooting
- Ensure stable internet connection
- Update browser to latest version
- Clear browsing data
- Restart device if problems persist
Game Issues
Disconnections during play? The system automatically saves game state. Reconnect and resume where you left off. Disputed outcomes undergo investigation with provider cooperation.
Responsible Gaming Support
Struggling with gambling habits? We provide immediate assistance:
- Deposit Limits: Set daily, weekly, or monthly caps
- Session Reminders: Automatic notifications at set intervals
- Self-Exclusion: Temporary or permanent account closure
- Reality Checks: Pop-up summaries of session activity
Support agents receive training in recognising problem gambling signs. They can guide you toward appropriate resources without judgement.
External Resources
Contact these organisations for confidential assistance:
- GamCare Helpline: 0808 8020 133
- Email: help@gamcare.org.uk
Our commitment extends beyond gaming services. Player welfare remains paramount regardless of account status or activity level.